OnPay Reviews

OnPay.com is a cloud-based payroll processing system that offers a variety of services. Their payroll service is fast and handles all the heavy lifting, including unlimited monthly pay runs, tax filings and payments, and processing for W-2 and 1099 workers. They offer payment options via direct deposit, debit card, or check, and they support multiple pay rates and schedules. They also handle garnishments and unemployment insurance withholding.

In addition to payroll, OnPay offers HR services to help businesses stay compliant and take care of their employees. They provide self-onboarding for new employees, saving businesses time and hassle. They also offer a report designer with custom reporting and an employee self-service portal where employees can access paystubs, employment documents, and tax forms.

Benefits administration is another service offered by OnPay. They make it easy to bring payroll and benefits together, saving businesses time. They also offer detailed resources and expert online advice on everything from payroll 101 to getting HR and employee benefits right.

OnPay integrates with popular software like QuickBooks, Xero, and top timekeeping software to avoid mistakes and repetitive tasks. They also offer free account migration and help setting up integrations. Their customer service is top-rated, offering weekday support by phone, chat, and email, and emergency email support on weekends.

Their pricing is simple and transparent, with one monthly price of $40 + $6 per person, offering more than any other provider offers. There are no surprises or added fees.

OnPay is suitable for businesses of all sizes and industries, including startups, farms and agriculture, dentists, restaurants and bars, doctors and healthcare, nonprofit organizations, gyms and fitness clubs, franchises and chains, medium-sized businesses, and accountants. They are available in all 50 states and offer single sign-on. They have been rated highly by Forbes, PCMag, and CNBC for small businesses, and by The Ascent by Motley Fool. They have also received 4.8 stars out of 5 in 880 reviews from Capterra, G2, and TrustPilot.

In summary, OnPay provides an affordable and easy-to-use payroll and benefits solution for SMBs, offering a wide range of features and integrations to help businesses manage their payroll, HR, and benefits with confidence. They are committed to accuracy and offer an accuracy guarantee, ensuring they always have businesses' back when it comes to payroll tax calculations. They are backed by a higher level of service, with every OnPay client getting the VIP treatment. They handle all of the setup and data migration to get businesses started, and if businesses ever need help, their team of trained payroll pros is easy to reach. They really know their stuff (and they’re great folks).

Pros of OnPay:

• Affordable Pricing: OnPay offers a straightforward and transparent pricing model, starting at $40 per month with an additional $6 per month for each employee.
• Easy to Use: The software is known for its intuitive interface, making it easy to set up and use, even for small businesses.
• Automatic Payroll Processing: OnPay automates payroll calculations, ensuring accurate and timely payments, and supports multiple payroll schedules.
• Tax Compliance: The software handles federal, state, and local taxes, automatically filing and paying them on behalf of the business.
• Flexible Payment Methods: OnPay supports direct deposits, prepaid debit cards, and paper checks, accommodating diverse employee needs.
• Self-Service Portal: Employees can access their personal and employment data directly, enhancing engagement and reducing HR inquiries.
• PTO Management: The software provides an intuitive PTO management system, automating request and approval processes.
• HR Resource Library: OnPay offers an extensive HR resource library, helping businesses stay informed and compliant with labor rules and regulations.
• Excellent Customer Service: Users praise OnPay for its efficient and prompt response to customer queries and issues.

Cons of OnPay:

• Limited Third-Party Integrations: OnPay has limited integrations with other third-party software, which might be a drawback for some users.
• Confusing Interface: Some users find the software's large number of layers confusing, although this may be addressed in future updates.
• No Mobile Apps for iOS: Unlike Android, OnPay does not have an iOS app, which might be a limitation for users who prefer mobile access.
• Additional Fees for W-2 and 1099 Forms: OnPay charges extra for printing and mailing W-2 and 1099 forms.
• Customer Service Issues: Some users have reported poor customer service experiences, including unhelpful chat support and confusing notifications.